Customer Service
ABOUT
Kate Ketzel Jewelry & Adornments is an Australian based designer of high-quality wedding jewellery and accessories that you will cherish long after your special day.
We’re in this business because we love weddings, and love being able to provide that extra touch of glamour. We also understand the personal nature of our merchandise, and make sure everything we sell is something we would be proud to walk down the aisle with ourselves.
Nothing makes us happier than hearing back from our brides after their big day - don't forget to check out our Real Weddings. We’re thrilled to have helped them with the jewellery and accessories they love, at a price they can afford. We’d love to help you too!
PAYMENT
We accept PayPal, Visa, Visa Debit, MasterCard, American Express, and Discover.
All transactions on this website are processed using PayPal, a secure online payment gateway that lets you pay online with your credit card, even if you don't have a PayPal account.
The prices shown on our website are quoted in US Dollars. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products outside of Australia may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, please contact us.
SHIPPING
Spend $100 or more and we'll include free standard shipping and a beautiful gift with purchase!
At present we ship to Australia, Canada, Denmark, Ireland, Japan, the Netherlands, New Zealand, Norway, Sweden, Switzerland, the United Kingdom and the United States. If you live outside of these destinations please contact us for a custom shipping quote.
When will my order be dispatched?
We aim to have all orders ready to ship within 2 working days. Once your order has been shipped we will send you an email confirmation to let you know.
How long does shipping take?
USA & CANADA
| Standard Shipping | 8 working days | $5.50 |
| Express Shipping | 4 working days | $12.95 |
| FREE STANDARD SHIPPING ON ORDERS OF $100 OR MORE | ||
REST OF THE WORLD
| Standard Shipping | 5-8 working days | $5.50 |
| Express Shipping | 4 working days | $29.95 |
| FREE STANDARD SHIPPING ON ORDERS OF $100 OR MORE | ||
RETURNS
We pride ourselves on designing and manufacturing high quality jewelry and accessories. However, we understand that sometimes an item, once you see it in person, may not be quite right for your wedding or event.
To make shopping easier, we offer both returns and exchanges on all our jewelry items. If you're not satisfied with your jewelry purchase, please contact us within 21 days from the date of purchase to arrange a return.
Due to their delicate nature and because we cannot clean them, we are unable to accept returns on our hair accessories or white satin clutches.
If you are not sure about about a particular item, please contact us before making your purchase with any additional questions you may have. We are always happy to answer customer queries or provide additional photos.
Making sure your items arrive safe & sound and in perfect condition is our top priority! If you have any concerns about your items once received, please do take the time to let us know and we will do our very best to resolve any problems for you.
GIFTS
We love it when someone wants to gift one of our items to a beautiful bride-to-be!! If you are buying an item as a gift, just let us know in the notes section during checkout and we would be delighted to gift wrap your item free of charge. You can also include a gift message in this section, and we'll pop a card in for you too!
Please do keep in mind that, due to the delicate nature of our products, some items cannot be returned. If this is a concern for you, please contact us before making your purchase with any additional questions you may have about an item. We are always happy to answer questions or provide additional photos. You can ready our return policy here.
CONTACT US
Order and Product Inquiries
Our Customer Care team is available seven days a week to assist you with:
Size and fit advice
Detailed product information
Delivery & payment questions
Placing orders
Email: customercare@kateketzal.com
Inquiries are typically answered within 1 day.
Feedback & Suggestions
Email: customercare@kateketzal.com
Wholesale & Stockist Inquiries
Email: wholesale@kateketzal.com
